FAQ
a. Send an inquiry to us and tell us what you need.
b. Offer the sample for you to test.
c. The sample approved and confirms order.
d. Arrange advance payment and begin to mass production.
e. Finish production and arrange balance payment.
f. Delivery.
We can offer some product free sample but you have to pay the freight. You can give us your courier account information (DHL, TNT, FedEx, UPS, etc.),if you don’t have a Express account, you can tell us your agent in China and we send the sample to them or you can call a courier service to collect the samples from us.
For customized product, we will not offer free sample but accept sample order. We always suggest new customers to buy samples to test the quality, as it is important to know the product quality clearly before you buy large quantity.
We have inquiry form in every product page and a contact form in the contact us page, you can use both of them to send us your inquiry or send us email directly to info@hekonda.com
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Check out our Online Catalog and some Little-Know product information,it is easy for you to browse our product clearly and know more about our product.